Assistly, the cloud-based customer support platform that's backed by Bullpen Capital, Index Ventures, Salesforce, as well as several other angels and VCs, launched version 2.0 of its platform back in July, along with rolling out a new pricing model that includes a full-featured version of its service for free. Today, the summer features keep on rolling out for Assistly, which today announced that it would be adding two-way integration with Salesforce. Assistly for Salesforce is an AppExchange app that, according to the Assistly blog, will enable sales and support teams to "share a complete view of the customer" -- in other words, customer support teams can now see data, like customer contact info and status while working on cases -- direct from Salesforce. Source: http://feedproxy.google.com/~r/Techcrunch/~3/JKEU4sO74zk/
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